Last updated: June 13, 2024
This Refund Policy outlines the procedures and conditions under which Curnance provides refunds. By using our services, you agree to the terms of this policy. Please read it carefully.
Curnance is committed to maintaining a fair and transparent approach to refunds. This policy applies to all services, subscription fees, and transaction fees paid to Curnance.
While we strive to provide the highest quality service, we understand that there may be instances where a refund is appropriate. This policy outlines the circumstances under which refunds may be issued and the processes for requesting them.
This policy should be read in conjunction with our Terms of Service, which may contain additional provisions related to refunds and cancellations.
Service Issues: Refunds may be eligible in cases where:
Subscription Fees: May be eligible for partial refunds based on:
Transaction Fees: May be refundable when:
Submission of Request: To request a refund, clients must submit a formal request through our support portal or via email to [email protected], including their account information, transaction details, and reason for the refund request.
Documentation: Clients may be required to provide supporting documentation or evidence to substantiate their refund claim. This could include transaction receipts, correspondence regarding service issues, or other relevant materials.
Review Process: All refund requests undergo a review process by our customer support team. This process may include verification of account status, transaction history, service usage, and the specific circumstances of the request.
Decision Communication: Clients will be notified of the decision regarding their refund request via email. If approved, details about the refund amount and processing timeline will be provided. If denied, a explanation will be provided along with any applicable appeal options.
Refund requests must be submitted within 30 days of the transaction date or discovery of the issue, whichever is later.
Curnance will review and respond to refund requests within 5-7 business days from the date of submission.
Once approved, refunds will be processed within 10 business days. The actual receipt of funds depends on the payment method and financial institutions involved.
If a refund request is denied, clients have 14 days to submit an appeal with additional information or clarification.
| Request Submission | Refund requests must be submitted within 30 days of the transaction date or discovery of the issue, whichever is later. |
| Review Period | Curnance will review and respond to refund requests within 5-7 business days from the date of submission. |
| Processing Time | Once approved, refunds will be processed within 10 business days. The actual receipt of funds depends on the payment method and financial institutions involved. |
| Appeal Window | If a refund request is denied, clients have 14 days to submit an appeal with additional information or clarification. |
Non-Refundable Items: The following are generally not eligible for refunds:
User Error: Refunds are typically not provided for issues resulting from user error, including but not limited to:
Special Circumstances: In exceptional cases, Curnance may consider refunds outside of standard eligibility criteria at its sole discretion, such as:
Cancellation Procedure: Clients wishing to cancel their subscription must do so through their account settings or by contacting customer support. Cancellations must be completed at least 48 hours before the next billing cycle to avoid charges.
Pro-rated Refunds: For subscription cancellations, refunds are generally pro-rated based on the unused portion of the service period, less any applicable administrative fees. No refunds are issued for partially used months unless otherwise specified in promotional terms.
Service Access: Upon cancellation, access to premium features will continue until the end of the current billing period. No further charges will be applied unless the subscription is reactivated.
Refund Method: Refunds will typically be processed using the same payment method used for the original transaction. If the original payment method is no longer available or valid, alternative arrangements may be discussed.
Currency: Refunds will be issued in the same currency as the original payment. Any currency conversion costs or fluctuations are the responsibility of the client.
Third-Party Processors: For payments processed through third-party payment processors, refunds may be subject to the policies and timeframes of these processors in addition to Curnance's policies.
Appeals Process: If a refund request is denied and the client wishes to appeal, they must submit a written appeal to our customer support team within 14 days, providing additional information or clarification that addresses the reason for denial.
Escalation: If a client is dissatisfied with the outcome of their appeal, they may request escalation to a senior customer support representative or manager for further review.
Final Decision: All decisions made by Curnance's management regarding refunds after the appeal process are considered final. However, this does not preclude the client's rights to pursue other legal remedies available to them.
Consumer Protection: This Refund Policy is intended to comply with applicable consumer protection laws and regulations in the Republic of South Africa and other jurisdictions where Curnance operates.
Governing Law: This policy is governed by the laws of the Republic of South Africa. Any disputes arising from this policy will be subject to the jurisdiction of South African courts.
Statutory Rights: Nothing in this policy affects the statutory rights of consumers that cannot be waived or limited by contract.
For any questions or concerns regarding this Refund Policy or to submit a refund request, please contact us using the following methods:
Ground Floor,
22 Magwa Crescent,
Waterfall City, Midrand,
Gauteng, 2066
This Refund Policy may be updated periodically. The most current version will always be posted on our website with the effective date. We encourage clients to review this policy regularly to stay informed about our refund practices.
Our customer support team is here to help. Contact us for any clarification or assistance.
Contact Support